Managing Difficult People is a Seminar designed to demonstrate how to effectively handle problem situations in the workplace. Essentially, the stress of handling difficult people can lead to a lack of productivity, poor attitude, and reluctance to come to work. This seminar covers a wide range of scenarios that occur in the workplace such as disagreeing with others, working with difficult people, and situations. Information will also be provided on how to work with a difficult boss/manager
WHO SHOULD ATTEND:
- Medical Office Managers
- Small Business Owners
- Aspiring Professionals
LEARN HOW TO:
- Recognize profiles of difficult people and strategies for handling them
- Develop communication skills designed to improve delivery of bad / unpleasant news
- Deliver negative feedback to a colleague or subordinate
- Give Positive feedback
- Calm angry, upset and unresponsive individuals
PRESENTED BY: Dr. Shelly Cameron
Principal Consultant
