Tag: training

Managing Difficult People is a Seminar designed to demonstrate how to effectively handle problem situations in the workplace. Essentially, the stress of handling difficult people can lead to a lack of productivity, poor attitude, and reluctance to come to work. This seminar covers a wide range of scenarios that occur in the workplace such as disagreeing with others, working with difficult people, and situations. Information will also be provided on how to work with a difficult boss/manager

WHO SHOULD ATTEND:

• Medical Office Managers
• Small Business Owners
• Aspiring Professionals

LEARN HOW TO:

• Recognize profiles of difficult people and strategies for handling them
• Develop communication skills designed to improve delivery of bad / unpleasant news
• Deliver negative feedback to a colleague or subordinate
• Give Positive feedback
• Calm angry, upset and unresponsive individuals

PRESENTED BY: Dr. Shelly Cameron
Principal Consultant