Managing Difficult People

How to Manage Difficult People
How to Manage Difficult People

Managing Difficult People is a Seminar designed to demonstrate how to effectively handle problem situations in the workplace. Essentially, the stress of handling difficult people can lead to a lack of productivity, poor attitude, and reluctance to come to work. This seminar covers a wide range of scenarios that occur in the workplace such as disagreeing with others, working with difficult people, and situations. Information will also be provided on how to work with a difficult boss/manager

WHO SHOULD ATTEND:

  • Medical Office Managers
  • Small Business Owners
  • Aspiring Professionals

LEARN HOW TO:

  • Recognize profiles of difficult people and strategies for handling them
  • Develop communication skills designed to improve delivery of bad / unpleasant news
  • Deliver negative feedback to a colleague or subordinate
  • Give Positive feedback
  • Calm angry, upset and unresponsive individuals

PRESENTED BY: Dr. Shelly Cameron
Principal Consultant

Eventbrite - Managing Difficult People

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