Category: Leadership

Leaders

The Rush For Time…

Nature never rushes, yet everything gets done.

“You’ve got to drive around ma’am. We have a time to customer service that we have to meet”, drawled the drive-through clerk.

Growing kids have appetites that sometimes seem never-ending. So auntie drove into Burger King. Ordered stuff for the boys amidst repeated requests “will that be all ma’am?” With each question, she felt rushed. She wanted something herself but not one for fast food, she decided to ask for help when she got to the drive-through window. While paying for the kids’ order she asked whether she could get a sandwich. That’s when she was told that she would have to join the line of traffic again to get another sandwich. What in the world? She thought she misunderstood so she sought clarification. That’s when she was told that the employees have a set-time-to-meet-each-order and she was affecting it. In disbelief she asked again. Seven minutes later same response then from supervisor, Patricia on duty. Out of consideration for the growing line of famished drivers waiting behind her, auntie drove away. Lose-lose situation for sure.

The Rush For Time Two

In another incident, the Fedex delivery guy tossed the package at the door. Without ringing the doorbell, he quickly made his getaway. This act repeatedly done over his 6 hour route as he tried to meet his targeted goals. Oh the haste to deliver packages door to door.

Where’s The Service?

There are many more situations that can be shared about the new focus on meeting deadlines to the detriment of Quality service. Dismantled packages. Incorrect orders. Broken pieces. All creates havoc for service departments. So goes the new trend on delivery, Uber-eats and all. Compliance divisions pay thousands of dollars to dissatisfied customers in their attempt to correct terrible behaviors.

Disconnect

There is a severe disconnect. Why not marry the two? Stress to employees and external contract service providers the importance of optimal Quality service while meeting delivery deadlines

Be assured that one cannot exist without the other.

Have you experienced the negatives of the Rush For Time? Do share. We would love to hear.

Cheers!

Leading Leaders: Feedback That Engages…

When it comes to feedback, clear is kind. Unclear is unkind ~Brene Brown

The 6 Signs It’s Time To Change Your Direction…

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Ever felt that nudge when you know something is off. That nudge that just won’t go away. We ignore it. Distract it. Do everything we can to procrastinate or avoid that funny feeling that we get. The feeling that only you can identify.

Yes we have all been there. It might be that change in our career, relationship, finances and more. Knowing when it’s time to make that move–to do something different. It’s important to do it and not wait until your circumstances get drastic and the change is forced upon you as can happen when we are forced out of a job.

The Daily Positive shared the 6 Signs For You To Change Direction.  Check out the YouTube video or take a look at the list as it is captured and shared here.

  1. You keep pushing and nothings happening. It’s like your Head is against a brick wall
  2. Everything seems to be falling apart
  3. You consistently don’t feel good and the only time you feel good is when you escape for a moment …be it for the holidays, vacation, a night out or other
  4. Life sends you signs. Recurring themes keep showing up
  5. Your intuition keeps nudging you and you keep ignoring it
  6. Your body is sending you signals that something is not right.

Great list right? Reflect today and take the step to change your direction because its needed. Forge your path using Success Strategies   Need help? Lets connect.

Cheers!

Be The Change You Wish…

Be the change you wish to see in the world. ~Mahatma Ghandi

A lover of Motivational Quotes, Mahatma Ghandi’s quote to be the Change you wish to see in the world is one of my favorites. What I found around the world is that it seems to also be the top favorite among millennials. And what’s even more outstanding is the reality that they are actually changemakers – making a difference. They are the innovators and leaders.

Make A Difference

Are you one of those striving to make a difference? Whether it’s in your organization at work, an entrepreneur, community advocate, college or university leadership? I implore you to keep going. Don’t give up. Don’t give in when the going gets tough. One day, You will be glad you stayed the course.

What’s your favorite motivational quote? Please share. We would love to hear.

Cheers!

Leadership Is Foresight…

Being a leader is 24-7 job, and educational opportunities to improve yourself are everywhere. Learn from your friends and family and sometimes complete strangers, and you’ll find opportunities at every turn

 – Byron Scott and Charles Norris

Leader

Where are you now and where do you want to be? In the book Slam Dunk Success, Magic Johnson articulated in the Forward that most people think you win then you become a leader. But it’s the other way around. You’re a leader first, then you win.

Leaders Are Everywhere

Leaders are everywhere and so are leadership opportunities. Punctured or not, Magic urged that you may be an entry-level employee or a middle manager, but not to worry. Every department is looking for a leader. To have the courage to stand up and take the lead, you will become successful.

Leadership is Innate

Leaders are constantly changing the world around them. They may be involved in business or in the community. Opportunities abound.

Leadership Is Foresight

Manage yourself. Think of where you are now and where you want to be. Then take the steps ….one at a time. Try. Learn. Fail. Get back up and do it again. You will succeed with hard work and persistence. As always, don’t give up.

Cheers!

13 Things I Learned From Working With A Micro Manager…

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 Give me guidance, not micro management

Micromanagement. It’s negative. Besides the organizational impact of higher turnover, stress, lowered productivity, team members suffer dire consequences when being micro-managed. We dare say that many still practice it… but is it wise? Is there a basis for micromanagement?

Micromanagement is a management style whereby a manager closely observes and/or controls the work of his/her subordinates or employees. Micromanagement is generally considered to have a negative connotation, mainly due to the fact that it shows a lack of freedom in the workplace

Below are some simple examples of reasons learnt from working with a Micromanager.

  1. Not to micromanage
  2. It’s frustrating
  3. Time goes by slowly and you long for weekends and holidays
  4. It induces lack of confidence
  5. You question yourself “am I doing it right?“
  6. You double and triple-check your work to make sure there are no mistakes
  7. You become insecure, often asking yourself; “am I going to lose my job today?”
  8. Productivity increases when the boss is absent because employees are ‘happier’. The opposite is also true because employees feel relieved, relaxed and become unproductive
  9. The micromanager rarely gives praise because he/she is focused on finding mistakes
  10. Micromanagement causes increased Stress which leads to health issues and absenteeism
  11. Individuals make irrational decisions when they become frustrated. Some even throw in the towel and resign without knowledge of the next steps.
  12. Turnover is high
  13. The micro manager is a control freak because he/she is often insecure 

Were you ever micro-managed? How did it affect you? Do share. We would love to hear.

Cheers!

Little Leaders…

“Become the kind of leader that other people would follow voluntarily; even if you had no title or position.” — Brian Tracy

 

We were waiting to have a required group photo taken for a while. After a few emails it was finally arranged. Whew! Today was the day. Personally, I didn’t know beforehand so did the best I could to ‘right’ the face, the hair, the clothes.

Then they arrived. The photographers. Three little ones. Three little leaders! Yup! They took the pics and did an amazing job too!

Leadership: Age Doesn’t Matter

Caused me to ponder about Leadership. Age doesn’t matter. It’s the qualities that count. Those developing and those seasoned. I fall in the latter and was intrigued by the little leaders. That’s how the journey begins.

How about you? Are you giving your young ones the opportunity to develop their leadership skills? It’s an opportunity that should not be missed.

Cheers!

Mistakes: Don’t Cling. Move On…

Don’t cling to a mistake because you spent a long time making it. Look back, connect the dots. Learn from it and move on.

Cheers!